FAQ
Q: Why Buy from Arcade Base?
A: We've been making machines and cabinets for over 30 years. Our goal is to provide the highest quality machines and cabinets, ensuring the end user is more than happy with their purchase. Our machines are the cheapest in the UK. The reason? we manufacture everything in our factory in the UK. We do not import machines or cabinets like so many other companies do.
Q: Ive seen similar machines online at higher prices? are theres better quality?
A: The answer is NO. We Manufacture everything in our factory in the UK. We use high grade MFC (Melamine Faced Chipboard) and every machine is cut on our large Factory CNC Machine. We take when edging, glueing and dowling our cabinet and putting them together in our 5 Tonne press, ensuring your machine or cabinet will never, ever come apart! All of our customers can verify our Top quality machines and top quality service.
Q: How long will my arcade machine take to arrive?
A: All of our arcade machine are built to order and normally take between 2-3 weeks. If you are in a rush for your machine then please contact us and we'll try our best to get your machine to you sooner.
Q: Do you ship to Internationally?
A: YES. Contact us for a shipping quote.
Q: How do I order from you?
A: You can order through the website by adding the product to the shopping cart. Alternatively you can order by calling +44 (0)7825 943 166. Our sales staffare friendly and will do their best to help you with any enquiry, big or small.
Q: Do you sell machines for Pubs, Clubs or rental hire companies?
A: YES. We sell coin operated machines that accept £1 coins and can give 1,2,3 or 4 credits per coin. We use £1 mechanical coin mech over multi coin mechs as they have a higher acceptance rate and are proven to take more money then a multi coin mech accepting small change.
Q: Im really not sure what type of machine my other half wants? which one should I buy?
A: Give us a call on +44 (0)7825 943 166 and we'll help you find the right machine
Payment and Shipping:
We accept all major credit and debit cards, Paypal, Bank Transfers, Cheques, Money Orders and Cash on Collection.
Delivery:
See the 'Delivery' Drop down menu underneath Contact Us menu button.
Returns & Refunds:
We cannot refund the original shipping costs. Returned items must be in there original and unused condition complete with all parts, accessories and original packaging. You must return with it your original invoice. The buyer is then responsible for return shipping costs and postal insurance.
Please take special note: There are NO refunds on any custom or bespoke products. These include arcade machines and cabinets that are manufactured to order. As the Buyer, you are agreeing and committing to purchasing these items and paying for them in full. Please make sure you are fully aware of these terms before placing your order.
How Do I Place an Order?
You can order through the website by adding the product to the shopping cart.
Alternatively you can order by calling +44 (0)7825 943 166.
Our sales staff are friendly and will do their best to help you with any enquiry, big or small.